Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

James Fenwick.
Good morning Gary
Thanks for forwarding the warranty. We had a long drive back due to traffic ! The X6 is a fantastic car, we are really pleased with it. Thank you so much for supplying it with such professional service. We will be recommending you in the future.

Regards James
Mr Duncan
I was really impressed with the presentation of the vehicle I bought. The trade-in price offered for mine was in my expected range. The salesman was polite, friendly and professional. It can be daunting buying a second hand car, but I did not feel.pressured or uncomfortable in any way. All in all it was a straightforward and measurable experience."
Mr N White.
"Excellent service from initial visit to collection" Mitsubishi ASX 1.6 3.
Miss Clark
Purchased Audi A3 2.0 TDI S-Line "Good service. Car was of a high standard and valeted. 3 months in I am very happy with my car. Will certainly let go back there for my next car purchase "
Claire Wilkinson
"Lovely service. Very friendly .no pressure, great cars.would definitely recommend."

Nigel W
Picked up my SLK yesterday and am delighted with it. The standard of presentation of the car was absolutely outstanding. Ken on the valeting side of the business is clearly a professional with much experience, thanks Ken. Gary the owner was very welcoming and makes good coffee, most welcome after the journey.
There is no up front pressure and you will find Gary to be a knowledgable, friendly and genuine guy all round. Thanks for looking after me Gary and for the impressive way the handover was carried out by you.
The GRS website is stored on my computer and will be used again for sure when the time comes.
Mr Jamie Lee
Great car selection and all vehicles in excellent condition. I had a slight issue with mine and Gary rectified it in 24hrs. Best customer experience I have had in the last 5 years. I will use GRS cars again!!
Kris W.
Recently bought my Hyundai i10 from Gary, what a gent their was no sales talk just useful information and reassurance. Can\'t recommend him highly enough.would definitely use I\'m again.
Mrs Keri G

No Pressure, No patter just genuine good deals.

Having recently purchased a pre-registered Mazda MX-5 from Gary of GRS cars, I cant recommend him highly enough. I found the car via auto trader and called Gary telling him that I had seen a very similar car the previous day and asked him if he could offer a better deal. There was no flannel, no sales patter just a straight forward answer that he would look at what he could do with the figures for the car I was interested in and my car in part exchange. He phoned me back with

in 10 minutes and offered me a good deal. When I went to see the car, again there was no pressure and I found Gary to be a really genuine and lovely man. When I returned with my partner to collect my new car, he had a look around at the other cars and thought that they were really competitively priced.
Mr M Siddique
Purchased 2014 BMW 1 Series SE Sport Auto.Great service - owner was kind enough to pick me up from the station, even after I arrived 2 hours late! (Thanks!!)
Mr J Williams
Personal service at its best. No pressure and lots of patience.
Mr B Kearney
Purchased 2012/62 Jaguar XF Premium Luxury

"Very professional and friendly dealership. Excellent service. "
Mr I Wilson
By Ian W | 22 May 2018
Completely painless transition
Gary made the process of exchanging our old Mondeo with another one about as painless as it could be. Car was beautifully presented (thanks Ken!), would definitely recommend doing business with him.
Mr T Cotton Vauxhall Mokka.
"The whole process of dealing with Gary was brilliant "
Jodie Maslen

You have a Customer Review

"Gary the proprietor of GRS Cars has been professional, helpful and not at all pushy throughout the process of looking for and purchasing my new car. After a day of owning my car I noticed a small chip on the windscreen, I spoke to Gary who immediately arranged to have it repaired with no question even though we were unsure when this had happened, in my opinion this is going above and beyond my expectations of customer service. I would definitely recommend GRS Cars and will return when i am looking for my next car."
James Brown
The first time I've ever bought my own car probably couldn't have been much easier. The site is close to my home, I enquired about the car on the Thursday/Friday and picked it up as a part exchange on Tuesday. It was terrificly clean and had alot of petrol ready for me to practice driving it.
Neil McFerran.
My experience with GRS cars was great. I was in the area for Xmas and on the off chance we visited with GRS as they had the exact type of car we wanted. Gary went well above and beyond for me. Given I was travelling from London he collected me from the station and had all the paperwork ready to do so I could drive home that day. I cannot speak highly enough of Gary
Mr D Waite.
Supercajafrajalisticexpiallidocious PURCHASE VERIFIED

By Dominic W | 26 Apr 2018

My experience with GRS cars was absolutely fantastic! I also work in the motor trade and GRS went over and above my expectations as to what to expect from a smaller garage that was not a main dealer. No job was too small, the car was prepped perfectly; no cost spared. Tyres, MOT, valet all done to factory standards! Kept in touch throughout with any updates and the car has been a dream! I bought a Audi TTS around a month ago and have been thrilled in having it, real high quality used car. I travelled from Manchester and with traffic on bank holiday was an overall 12 hour journey... I'd do it all again with the treatment I received. I'd actually emailed GRS and 3 other dealers at the start of my search, GRS got back in touch within hours, the rest of the main dealers hadn't even contacted me by the time I'd collected my new car. I hope I've not missed anything or gone over the top but this guy deserves as much credit as I can apply. Buy from here with confidence! Easy car buying!
Mr K Day from Basingstoke.
"I thought Gary was very welcoming and not your standard car sale man. He took his time to explain the car clearly and allowed me to test drive the car On my time scale unlike pervious car dealers where the tank has been empty and only allowed to take it down the road and back. I would highly recommend GRS Cars and when it times to upgrade, he will be my first point of contact. "
Mr P Wallis.
"Friendly, efficient with an eye for detail. Gary collected me from home when I asked to test drive a vehicle and again when I was ready to drive it away the next day. Excellent after-sale care too."
Mr T Daniels.
I recently purchased a lovely Jaguar XF from Gary was very friendly and offered me a good part exchange deal. The car was also prepared extremely well. Will go back when I need my next family car. Thanks Tony
Mr Sharrett:Wadebridge,Cornwall.
Helpfull non intrusive sales, good test drive, open and honest. Good communication after sale and collected me from local train station."
Audi A4 Avant 3.0 TDI Quattro.
Miss R Hull.
Bought a gorgeous little corsa sxi 1 month ago amazing little car in even better condition, 10 months after my other half bought his Mercedes C250. We have both been 100% happy with our buys and even more pleaseed with Gary's friendly,no-nonsense easy sale attitude. We will both be back for our next cars. Brill place,beautiful cars and a great owner.
Mr C Sumner.
Purchased a 2014/64 plate BMW X1 X Line Auto.
Great friendly service.
Diane Drewitt.
Bought a Citroen DS3 from Gary recently and have to say we are very pleased with it and Gary was very helpful. Saw it on the Wednesday, test drove it on Thursday, drove away with it on Friday, Simples. Thanks Gary
Margo Hargreaves
Fantastic service by Gary and his colleague,very helpful and made buying a car very easy.
Thanks so much.
Bought 2000 X Cougar.
Great Service And Car,would recommend.
Mr R Brown
Purchased 2010/59 Plate Peugeot 308 SW 1.6 HDI Sport.
Thanks for everything Gary,it was a really pleasant experience from the start to finish.
S Burgin.
I recently purchased a used Honda CRV from Gary at GRS cars couldn't be happier with it, drives like a dream!
I was trading in my trusty old CRV which was 18+ years old and hadn't bought a car for nearly 15 years, the service was excellent, no pressure just friendly helpful service unlike the Honda main dealer I went to and I wouldn't hesitate to recommend them to anyone.
Mr D Sage.
Made a worthwhile trip to see Gary on a Sunday (still very grateful). The car was exactly as it was in the description. Not a mark on a 5 year old car with all the right accessories. Very pleased with the purchase and would recommend GRS to anyone looking for a well priced used car. Thanks again.
Mr F Yates
Just bought a Merc E350 cabriolet from Gary at GRS. Took for a test drive, car presented immaculately and overall a well worth purchase, also at a reasonable price,backed by excellent customer service. Great work and thanks to GRS Cars, Melksham.
Dr Simon Cooper.
I'm writing to thank you for your fabulous customer care. I have spent a week driving my car to ensure it's in great condition. I can tell you now that I'm over the moon with my purchase! Sincerely, Thank you for your honesty and great service. I have written the following review in Auto Trader, and am more than happy for you to use it in your own website and others.

When I first met Gary (the owner of GRS Cars Ltd.), it didn't take long to discover that he is an honest family man only wishing to make a living from selling good quality cars to his customers. I purchased an old, but immaculate-looking and extremely low mileage car from GRS. Through sheer bad luck on my drive home, a power-steering switch failed (something which could happen at any time in any car), causing it to become undrivable. I called Gary and without hesitation, he came to my rescue. He was very apologetic and embarrassed, offering to fix the issue or give me a complete refund if I so wanted. I kept the car and I can say without hesitation that I for my next car, GRS Cars Ltd., will be the first place I search for a new gem!

With best wishes,
Dr. Simon Cooper.
Mr P Hurley
Recently purchased a Focus ST3 including a part exchange.It was the best of all experiences that i have ever had when purchasing a car.
Gary was very polite,with no hard selling tactics and no pressure what so ever.
Fast and friendly service on every visit to the dealership and felt at ease throughout the whole process.
Well done Gary would recommend to anyone looking to purchase a car.
Mr Francis
"From the start Gary was very polite, no pushy or questionable sales tactics, Gary was straight forward and allowed us to view the car in our own time and space, we test drive the car ourselves on any chosen route. The car came fully vaketed with a machine polish. I have owned the car 5 days and already covered 400 miles - the car is absolutely spot on. Gary even took time out of his weekend to allow me to collect the car at a time of my choice. I couldn't recommend GRS enough. Brilliant experience and when the time comes I will be looking first and foremost to renew using GRS cars. Thanks! "
Mrs Jeffries.
"This was the best experience I've had in buying a car! Gary didn't try and push for a sale, instead he told me to think about it, arranged a test drive and made sure it was a good fit for me. Prices were very reasonable with a better trade in price than most other garages. I will definitely be back to buy my next car from Gary. " Mrs Jeffries.
Dawn Barker
Hi Gary

Just wanted to say a big thanks for sorting Emily's car. Sorry the warranty did not cover the work. Really appreciate your speedy response in dealing.

Dawn Barker
Excellent service, very courteous and not at all pushy. I love my new CRV, a fantastic buy, clean, tidy and well presented, as were all the vehicles at their garage. I would recommend this garage 100%.
Mr Chris Wallace.
I bought a beautiful Mercedes Benz C250 from Gary at GRS.the car was in great condition,clean,had Full Service History and came with 6 Months RAC cover for peace of mind.I can't thank Gary enough for his help securing the car.Will definitely be back for the wifes next car and fully recommend using GRS.
Mr K Coles
Friendly knowledgeable,purchased Range Rover Sport.
Mr M Davies.
I recently bought a Ford Mondeo estate from Gary who was extremely friendly and helpful. A couple of unforeseen niggles were swiftly dealt with in a most efficient way. The car was wonderfully presented and I would be more than happy to recommend GRS to anyone.
Mr C Still.
Have just bought a Audi A3 from GRS Cars . Gary was very friendly and a pleasure to deal with. Would recommend him to anyone .When time comes to change car ,would look again at GRS stock.
Miss G Giddings
Gary was really friendly and helpful and wouldn't hesitate to recommend him to anyone looking to buy a new car.
Mrs C Hannam.
Just purchased a kia sportage diesel auto, I would highly GRS CARS. Great customer service, very easy to deal with, totally painless. when I picked up the car, the valet it had was excellent and i'm fussy, so all n all great to do business with. 5********
Mr R Gerrish.
Just purchased a ford focus 1.6lt turbo diesel Zetec S, this is the 2nd car I have bought from this garage in 6 years. extremely pleased with both cars I have purchased and the service I have experienced from GRS cars. I highly recommend them to any buyer.
Mr T Spall.
We have just purchased a Ford Focus from GRS cars.
There was no sales pressure, Gary was very pleasant, answered all our questions and made the whole process very relaxed.
Mr R Martin.
I have just purchased a Citroen Picasso from GRS Cars, the service and help for a resident returning to the country after many years was brilliant. Gary went out of his way to assist me and I could not recommend him more highly. There was never any pressure to purchase, just honest advice and great service. Thanks Gary
Mr D Taylor.
Just purchased a Peugeot 3008 from GRS Cars and am very pleased with the vehicle and thought the price paid was very competitive.I found Gary,proprietor, to be pleasant and not overbearing. Thank you.
Bren and Lulu.
We have purchased a Mercedes Benz and a Ford Fiesta from Gary and have no hesitation in recommending GRS Cars. The quality of cars and service is outstanding and there is never any 'sales pitch' pressure. Thank you.
Mr P Joyce
Having just bought a Honda Cr-v from GRS Cars,i was very impressed on how clean the car was when i viewed it,there was no pressure to buy it,i went back a few days later and bought it.I am very pleased with my car.